FAQs

1. What’s the exchange & return policy?
If you’re not entirely satisfied with your Louve purchase, we will be happy to offer an exchange or return of your item(s), within 30 days of the date of the receipt.

Items must be in the original condition (unworn, unwashed, unaltered) to be eligible for a return/exchange.

Returns are always free. Email us at vero@louvedesign.com and we will be happy to assist you.

2. How do I make a return/exchange?
Email us at vero@louvedesign.com and we will be happy to assist you.

3. Does Louve Design guarantee the quality of their clothes?
Well of course! We offer a 100% guarantee on manufacture, fabric and print. Email us at vero@louvedesign.com and we will be happy to assist you if needed.

4. Which size am I?
Check out our size chart and if you're still not sure, send us a note at vero@louvedesign.com

5. How much is shipping?
Shipping is free to Canada and the US on orders over 100$.

6. When can I expect to receive my order?
the orders take 2-4 business days to get to you, depending on where the order is shipped to. We ship from Quebec, Canada.

7. Does Louve Design ship internationally?
Yes we do. We love to share the Louve love with people from all over the world. For more details about international shipping, please email us at verogoulet@me.com and we will be happy to assist you.

8. Is shopping on Louve Design safe?
Yes, of course! We take on-line shopping safety seriously. We use SSL encryption and Shopify’s platform.

9. What method of payment can I use to pay online?
We accept Visa, MasterCard and PayPal.

10. Does Louve Design charge sales tax?
We are required by law to charge all applicable Canadian sales tax.
In Quebec we charge GST and QST. 
In New-Brunswick, Newfoundland & Labrador, Nova Scotia, Ontario and PEI we charge HST. 
In Alberta, British-Columbia, Manitoba, Saskatchewan, Northwest Territories, Nunavut and Yukon we charge GST.

11. Where can I buy Louve Design in store?
See our Where to Buy page.

12. What is upcycling?
Upcycling means using already existing pieces to manufacture new “things”.
Louve Design produces all its clothes with recycled materials (end of rolls) and trimmings found in vintage stores. We own our clothing manufacture located in Quebec, Canada where everything is produced. We strengthen and support our local community and therefore lower the carbon footprint of our clothes. Louve believes we can plant the seeds and ideas for a fundamental transition in the fashion industry in which the prevailing practice is one of sustainability and mindfulness.